Builds strong relationships with customers to gain an understanding of
their business, deliver excellent customer service and maximize sales
opportunities. Typically handles a large number of customers or larger,
more complex customers. Manages accounts with large business Impact : The
level of impact is defined by volume and / or revenue contribution to the
cluster scorecard. The customer often has a certain complexity.
Maersk is a global shipping and Logistics industry leader. We’re looking for Sales Executive - LCL who can Build strong relationships with customers to gain an understanding of their business to maximize sales opportunities.
Typically handles a large number of customers or larger, more complex customers. Manages accounts with large business Impact : The level of impact is defined by volume and / or revenue contribution to the cluster scorecard.
The customer often has a certain complexity.
A dynamic commercial position in an international setup with very good employment terms, attractive salary and benefits
An exciting career and development opportunities (local and global) in an international, challenging business environment, characterized by high pace, diversity but also a lot of fun in a team of valuable individuals.
You will focus on creating valuable relations with current and new stakeholders, work with highly professional teams, in an environment where you will be valued, recognized and well-rewarded.
You will be part of one of the most profitable and fastest growing companies in our industry, and a leader for Sustainability and Diversity and Inclusion policies.
Key Responsibilities :
Deliver an excellent customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly
Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers.
Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires
Own customer experience. Collaborate with the team to achieve best-in-class Customer Service
Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
Identify and execute upselling opportunities, driving value through the network
Receive and confirm bookings received from vendors / customer as nominated in timely manner
Ensure to follow Maersk’s global guideline for operations activities.
Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, ICB, etc.)
Prepare operational reports assigned by Team Leader / Manager
Carry out ad-hoc tasks assigned by Team Leader / Manager
Who we are looking for :
Hands-on experience of LCL Sales in a Logistics or Forwarding business, preferably in Retail & Lifestyle vertical.
Strong negotiator with a hunter mindset who understands local market needs and has a very good interpersonal skill to keep the good relationship and readiness to work in the field and meet clients.
Able to handle multiple vertical and horizontal stakeholders, with multicultural backgrounds, internal and external stakeholders.
Proven track record of success in winning and developing (key) customers.
Ability to think outside the box, deliver innovative solutions and ways of working
Flexibility while remaining accurate under stressful situations
Strong communication skills and good commercial sense
Proactivity, drive, ownership, willingness to go the extra mile for customers and ability to build long term relationships
Good computer skills, able to work on live online systems
Willingness to travel locally for client meetings.