Research and understand latest chargebacks related rules and regulations
Perform in-depth dispute analysis and research
Take effective and timely decisions on suspicious activities and report cases
File disputes with networks (Master, VISA etc.)
Report fraudulent activities to networks (MasterCard, VISA, etc.)
Client training(s)
Evaluate current processes and policies; recommend improvements
Work in day and night shifts to ensure 24 / 7 operations
We are looking for :
BBIT / BSIT / MBA-IT / MCS / BSCS
Fresh to 3 years experience
Skills :
Knowledge of MC, VISA and DISCOVER network rules will be a plus
Prior experience in the banking industry would be a plus
Good customer experience sense
Strong listening and learning abilities
Problem solving skills
Strong verbal and written communication skills
Excellent interpersonal and team skills
Strong mathematics and analytical skills
Ability to work independently in a team and effectively across functions, levels and departments
Ability to perform under stress and aggressive deadlines
Self-organized with the ability to plan ahead
Ability to learn new technologies quickly
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