Arabic Speaking Customer Service Representative
Multi-Task Solutions Pvt. Limited
Lahore, Lahore, Pakistan
3d ago
source : Mustakbil

Job Description

  • Duties Include;
  • Manage large amounts of incoming phone calls
  • Responding to product and service inquiries, processing payments, updating accounts and up-selling customers.
  • Generate sales leads
  • Identify and assess customers? needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team?sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Job Specification

  • Must have Excellent Arabic Speaking and or writing Skills
  • Exceptional customer service skills
  • Past experience E-commerce sector is preferred
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