Business Analyst, Agile & PPM Tools
S&P Global
Islamabad, Pakistan
3d ago

The Role : Business Analyst, Agile & PPM Tools

Grade : 8

The Location : Islamabad

The Team :

The Agile & PPM Tools team is responsible for developing and managing enterprise tools enabling Agile Execution (Azure DevOps), Project Portfolio Management (Solution Business Manager) and Reporting (Tableau), for all the S&P Global Divisions.

These tools are used across S&P for Portfolio Management capabilities like prioritizing, executing and tracking Portfolios, Agile Workflow Execution to enable Agile delivery and Portfolio & Agile Analytics.

The Impact :

Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Agile & PPM Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.

What’s in it for you :

As a Business Analyst, Agile & PPM Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves.

Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), Databricks as well as Market leaders in PPM and Agile tools.

Responsibilities :

In the day-to-day operations, you will be a part of the Agile & PPM Tools Scrum team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users.

You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms.

With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user’s experience.

Some of your areas of ownership will include :

Agile & PPM Tools Engineering Team (Scrum Team) :

  • Provide the team with ideas to continually improve not just our support processes but the solutions we deliver within our own Agile / Scrum practices which add value to our customers
  • Assist the support team and Agile Scrum team with a focus on business needs and real value
  • Share knowledge with peers and foster a cohesive self-organized team environment
  • Provide feedback to help the Business and Development teams to create high-value products
  • Facilitate and embrace change that increases the productivity of both the Support and Scrum teams
  • Escalates and tracks issues with appropriate levels within the team
  • Assisting with internal and external communication, improving transparency, and streamlining information
  • Liaison with end customer to Support and advance tools adoption.
  • Build a deep understanding of the solutions delivered on both platforms to understand utility from our users / customers perspective
  • Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools
  • What We’re Looking For :

    Basic Qualifications :

  • Bachelor’s degree in Business, Technology, Engineering or related area
  • 0-2 years of relevant work experience with Web based Applications
  • Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
  • Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
  • Highly organized, independent and multitasker
  • Good data analysis skills using Excel and any other BI tools
  • Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
  • Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
  • Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
  • Open to working flexible hours as per business needs
  • Preferred Qualifications :

  • SAFe or Agile Certification
  • Prior experience managing a low code platform
  • Experience with AWS Systems and Services
  • Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and / or Agile Execution tools like Azure DevOps (Microsoft tool)
  • The Role : Working in an extraordinary hybrid team of Scopists and Editors, you will strive to craft transcripts of corporate earnings calls, company conference presentations, shareholder meetings, merger / acquisition announcements and investor days that meets or exceeds our quality and timeliness benchmarks.

    The Location : This position is based in Islamabad, Pakistan.

    The Team : You are going to be working with a team that transcribes financial-related conference calls and assist in gathering business information and deliver real-time essential data to clients.

    You'll be joining a dynamic team of 250+ counterparts in global locations with countless opportunities to learn transferable skills & knowledge.

    The Impact : Being a part of the team that is constantly evolving, especially with the onset of automated speech recognition software, getting to learn new skills and being cross-trained to different roles (depending upon business requirements) is definitely an exciting opportunity as you will become integrated in a unique team which aims to revolutionize how transcripts are produced and delivered worldwide.

    What’s in it for you?

  • This opportunity will provide you first-hand knowledge and information on the fast-paced financial world, as you get to listen to earnings calls, investor days and company conference calls live as they are taking place.
  • You will also be provided opportunities to hone your existing as well as learn new skills to contribute more towards the department or company.
  • Using these skills, you may be able to advance your career to a more tech-oriented role or a people management role.

  • You will get to use state-of-the-art speech recognition technologies and cutting edge enterprise-level tools
  • S&P encourages and assists its employees to explore new opportunities within the company that aligns more with their skill or interest
  • Responsibilities : The primary responsibility of this role essentially lies in building publication-quality transcripts with high speed, multi-speakers and calls involving specialized terminology.

    In addition to transcriptions, the team will assist in the collection of other Business Information private company profiles.

  • Each role is dependent on the other and should be coordinated precisely with the other team members in production of output
  • You might be required to perform in either the role of a Scopist or Editor using real-time automated speech recognition technology and computer-aided transcription software to produce final output within set guidelines
  • You may be asked to proof and / or edit work performed by other Editors or Scopists in order to meet quality control guidelines
  • You will be collaborating with peers and Team Leaders to continuously improve the Transcriptions workflow process
  • You shall be gathering relevant business information as required by S&P Global
  • What We’re Looking For :

    Basic Qualifications :

  • A Touch-typist’ with typing speed of 50 words per minute and above (please check your typing speed at and mention in your application / resume)
  • Excellent writing and listening skills in English
  • Excellent hand-eye and auditory coordination along with the ability to multitask
  • Ability to concentrate, focus and deliver consistently in time in an energizing environment
  • At least a Bachelor's / College Degree is preferable (no studies in progress)
  • Preferred Qualifications :

  • Prior experience of working in a Transcriptions team is preferable
  • Familiarity with financial markets and business organizational vocabulary is an asset
  • General knowledge / know-how of current affairs will definitely help in editing transcripts with context, leading to greater accuracy and precision
  • Work Shift : Primarily a morning shift job, however you will be expected to work in either the evening or evening shift depending on business requirements.

    At S&P Global Market Intelligence , we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence.

    For more information, visit :

    S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status or any other basis prohibited by federal, state or local law or any other characteristic that has no bearing on a person’s ability to perform his or her job.


    20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

    Job ID : 263042

    Posted On : 2021-09-22

    Location : Islamabad, Islamabad, Pakistan

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