o1+ years of client service executive experience.
oStrong phone and verbal communication skills along.
oExcellent communication skills and a customer-focused mind.
oAbility to recognize the demands of the clients.
oAbility to control outward emotions while handling interpersonal relationships with empathy.
Desired Qualifications :
oFluency in Spanish
oCommunicate with customers via phone, email, and chat
oAt least 1 - 3 years' of relevant work experience
oExcellent phone etiquette and excellent verbal, written, and interpersonal skills
oProvide accurate, valid and complete information
oKeep records of customer grievances and transfer to the relevant department.
oHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
oInternational clients dealing with exposure
Please drop your resume at hr matechco.com