About the Job :
The Enablement Facilitator is accountable for delivering content that helps our employees develop their skills and knowledge.
Your goal will be to conduct informative training sessions, promote company efficiency, and improve the skills of our frontline staff.
The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different audiences.
You must be highly organized, proficient in time management, and possess excellent public speaking skills.
Deliver training to predominately entry to mid-level front-line CS & Sales staff
Support new hires during their post-training, nesting phase
Facilitate ongoing trainings OnboardingProduct TrainingProcess ChangesPolicy ChangesMethodologies Soft Skill
Conduct exercises and activities that enhance the learning process
Source and / or create Enablement content including but not limited to :
Assist with other related duties as assigned Structured slide decksInternal product and other "One Pagers"Videos (including voice over and / or webinar-
style / screenshare) Email TemplatesTaking Points / ScriptsRole PlaysFacilitator GuidesSales Playbooks (SOPs not included, they are out of Enablement scope)
Schedule training sessions
Oversee and direct seminars, workshops, individual training sessions, and lectures.
Prepare hard copy training materials such as module summaries, videos, and presentations in advance of training
Impressive communication (both verbally and in writing), presentation, and interpersonal skills
3-5 years of proven experience in a teaching position
5+ years building content and facilitating training across a multi-site sales organization
5+ years of progressive responsibility in Enablement, L&D or Training roles in a high growth, B2B, SaaS organization
Bachelor’s Degree in related field.
Solid knowledge of the latest corporate training techniques.
Excellent time management and organizational skills.
Ability to build relationships and promote a work environment focused on team development and constant coaching
In-depth knowledge of learning theories and instructional design models
Ability to write effective copy, instructional text, audio and video scripts
As an equal opportunity employer, we are committed to diversity in the workforce. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to;
race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.