Marketplace Manager
Careem
Islamabad, Pakistan
43m ago

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.

Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.

The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.

Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.

Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires.

Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region

Job Overview

Careem's Marketplace Managers are the backbone of the organization. They are the ones ensuring top-notch marketplace KPIs to give our customers the best possible experience by managing the supply.

Owning all KPIs across the whole supply funnel, our Marketplace Managers are responsible for utilizing existing captains in the most efficient way and to deliver world class supply management.

Responsibilities

  • Own the city setup and configurations to optimize customer experience, supply growth and performance
  • Use a data driven approach to analyse the end to end journey from app opening to ride completion, and drive initiatives to ensure best marketplace KPIs
  • Coordinate with all operations teams to ensure our captain supply acquisition, retention, engagement and customer experience is all intermingling smoothly resulting in the best marketplace health
  • Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value
  • Key Performance Indicators

  • Ability to manage multiple tasks.
  • Agile delivery of ad-hoc support to a high standard against accelerated timelines.
  • Data driven approach to analyze operational business performance.
  • Demonstrate the consistent modelling of both brand stewardship and collaborative behaviors to deliver the above.
  • Qualifications / Skills required

  • MBA / MS / BS / BBA qualified from a reputable institution in Pakistan or overseas.
  • At least 4+ years of experience in data driven / business oriented roles
  • Basic SQL skills required
  • Adept in Excel
  • Strong analytical skills
  • Self motivated and team player
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