Senior Associate - Operations
Karachi, Pakistan
2d ago

Senior Operations Associate Shops

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering with our signature pink boxes or serving insights into the newest food trends and showcasing local favorite restaurants.

Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants.

We're changing the way food delivery is viewed and experienced worldwide, and also making sure we own the country’s food landscape.

We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders every day and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

We are currently looking for energetic, hustling, street smart and data oriented individuals to join our Shops Teams as Senior Associate - Operations in Karachi / Lahore.

What's On the Menu for You to Do?

  • Assist the AM Ops to develop and execute new Processes / SOP’s, continuous improvements of processes, data analysing, and update the data in the system.
  • To be a creative problem solver and able to perform root cause analysis.
  • Leading a team responsible for all changes with respect to vendor management
  • Onboarding, training & activation of new accounts
  • Provide support to the sales team on face-to-face / call training sessions with prospective clients.
  • Plan and project manage the operational roll-out of our self-service tool solution across the globe, driving the completion of key project deliverables and following up on outstanding items.
  • Implement necessary training and coaching programs and develop training materials to improve agents' and countries' deliverables
  • Design and execute content quality improvement initiatives to maximize conversion rate.
  • Examine competitors and adjacent industries to identify key innovations, adapt and implement them in foodpanda
  • Ensure all tasks are completed & all changes are made well within the turnaround time
  • End to end communication & coordination with all the sub-departments of the operations team
  • Coordination with the shops KAM team to ensured issues are resolved with top most priority
  • What do you bring to the table?

  • BBA with 1-2 years of experience
  • Previous experience of collaborating with different teams preferred
  • Exposure to process improvements, quality tools and methods
  • Exposure working with operations is preferred
  • Experience in defining and deploying guidelines for multiple processes
  • Excellent interpersonal skills with the ability to work across functions and form strong relationships internally and externally and engage with stakeholders
  • Analytical Skill set and a critical thinker
  • Ability to work with large data; knowledge in SQL is a big plus
  • Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast-paced environment
  • High attention to detail, critical and great focus
  • Excellent command of both English and Urdu, both written and spoken
  • Knowledge in the use of Salesforce is preferred
  • When food marries tech -it's just a promising industry

  • We have a vibrant and international team with diverse backgrounds
  • This is a brand with competitive employees in an all hands on deck environment!
  • We recognize top performers, welcome our newbies, and share good food!
  • Competitive package, incentives, allowances, food perks, a vibrant work life and more!
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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