System Support Engineer
QuickStart Technologies Inc.
Karachi, SD, pk
3d ago

Job Description

Job Locations : Karachi, Pakistan

Functional Department : Technology

Type : Regular, Full-Time

Working Hours : 12 : 00 pm - 9 : 00 pm PK time (on rotation)

Responsibilities , include but are not limited to :

  • Provide IT support to local and remote employees in the morning / evening shift to our team in Pakistan and US.
  • Access & permission provisioning to tools and platforms.
  • Troubleshoot issues of employee's workstations.
  • Ability to work with local and global vendors.
  • Ensure up time for Internet and LAN / WAN connectivity and work with ISP for backend issues.
  • Work on CICD tool for deployment & automation
  • Work on AWS Cloud to setup environment as per need.
  • Manage JIRA (Cloud) ticketing system.
  • Manage SharePoint (Cloud) system.
  • Setup workstations windows and Linux servers.
  • Help NOC Team for the software scheduled releases.
  • Maintains SLA on JIRA ticketing system for timely customer issue fixation.
  • Education and Experience :

  • BS Computer Science or equivalent degree.
  • Minimum 3+ years of work experience.
  • Self-motivator and good Team player.
  • Excellent working knowledge on all areas those are defined under Responsibilities above mentioned.
  • Excellent English communication skills.
  • Understanding & working experience on Cloud Computing.
  • Should have some background experience on Cloud environment setup.
  • Eager to learn how to setup infrastructure on Cloud and shadow experience Cloud Network Admin.
  • Knowledge on IT ticketing system like JIRA / etc.
  • Windows Desktop Environments including Windows 10
  • Hands on Linux environment
  • Windows Server 2008 / 2012
  • Cloud based email system (office 365)
  • Good understanding and Knowledge on AD / DC, DNS / DHCP, Nagios.
  • Good understanding & knowledge on web filter / firewall devices
  • Good understanding and knowledge on VMware vSphere and / OR other virtualization tools.
  • Good understanding of networking concepts / protocols such as TCP, UDP, FTP, HTTP, SNMP, NAT / PAT etc.
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