Support Consultant - T24 Transact
Temenos
Lahore, Pakistan
6d ago

WHAT YOU BRING IN

  • Understand the details provided in logged ticket. Validatethe completeness of information provided and if required, collect furtherinformation from client.
  • When identified as a bug, complete the documentationincluding product analysis of defect clearly indicating reason and resolutionof the defect.
  • In case of non-defects, close the ticket with sufficientinformation for the client to be able to understand and appreciate the answerwith full satisfaction.
  • Contribute to Knowledge base through FAQ’s and HowTo’s.
  • Act as the technical reference point during softwareimplementation / upgrades. Provide guidance and support to client IT teams.
  • 2-4 years strong skills of analysis in problem resolution inC / C++ / Java / RDBMS knowledge
  • T24 knowledge
  • Excellent analytical skills
  • Great communications skills (written and verbal)
  • Availability to perform onsite analysis of tickets at clientplaces
  • ABOUT US Temenos is the World’s #1 Banking Software Company, providingfinancial institutions, of any size, anywhere in the world, the software tothrive in the digital banking age.

    We are an exciting place to workand our biggest asset is our talented workforce - what we create andachieve is a result of the aspirations and goals of the 7500+ employees that make up Temenos today, operating out of 67 officesworldwide.

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