Position Title : Associate - Quality Assurance
Company : foodpanda
Location : Lahore, Pakistan
foodpanda, is the Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in over 70 cities worldwide.
We are currently looking for an energetic individual to join our Commercial Team in Lahore.
If you think that your skills can add into our efficiency, then this is the place for you! We’re looking for people who love to play with data, have high intellectual abilities and always keeps questioning as how to make things more efficient.
If you want to solve real - world case studies, and gain an insight into the world of a very versatile organization, join up!
As an Associate - Quality Assurance, you’ll be interacting with the professionals of Live & Service Operations. You’ll evaluate them over the processes designed, to see the employees are abiding by the processes and providing precise resolutions, to give a remarkable customer service experience.
You’ll be working over the Standard Operating Procedures (SOPs) to identify the loopholes and cover it up with your new innovative ideas as to how the processes can be made more efficient.
To look into every detail of communication between customers, vendors and representatives / associates from quality perspective and evaluate accordingly.
Read contracts, match them with KPIs to maintain a quality check; it may be repetitive and monotonous.
To make sure that the representatives are complying with the processes and procedures set out in the SOPs.
To identify what are the key areas where representatives are weak and to provide appropriate feedback.
To identify if there are any flaws in the existing SOPs and how it can be rectified and made more efficient.
Maintain a weekly check as to whether the team is improving and to take appropriate actions.
Minimum 1 year of experience in any of the relevant fields. Previous QA experience would be preferred
Must be at least a Bachelor’s from a reputed university. Masters will be preferred.
Must have good analytical skills.
Excellent English comprehension skills
Must have a strong grasp over Ms. Office.
A little About Us :
We are fast, like mind boggling fast! So, if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So, if you’re also someone who is driven until the dream is achieved, come join us!