Software Development Manager III, Consumer Tech and Product (CTAP)
Amazon
Hyderabad, TS, IND
5d ago

Job summary

Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering products in many categories (books, media, digital, electronics etc.

worldwide, and we still like to work hard, have fun and make history! The Amazon.com brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.

We have over 130 million active customers as of 2010.

As a SDM you will lead the team of SDEs in Consumer Tech and Product (CTAP) space handling customer facing products like Contact us (Chat and Voice), evolution of our Customer Relationship Management system to simplify the experience for Customer Service associates so they can better serve customers.

You will be responsible for building a team of talented engineers obsessed about customer experience with a culture of high standards that delivers.

You should have an established track record of launching customer-facing experiences, deep technical ability, and excellent project management skills.

This role requires working closely with product management to define strategy and requirements, and leading development teams from design through delivery and subsequent operation.

This position will also require regular company wide communication with senior management on status, risks, and strategy.

We are seeking an innovative, intellectually curious, results-oriented technology leader who will be responsible for driving the vision, product roadmap and development of these systems.

What You’ll Do :

  • Lead a team of software engineers responsible for the design, development, and testing of the Amazon Customer Service Tech solutions
  • Advise and consult with other SDM’s and Senior Engineers on design and architecture
  • Hire and mentor software engineers and actively participate in their career development
  • Evaluate and recommend new and emerging products and technologies
  • Be a proactive contributor to projects that develop new intellectual property
  • Key job responsibilities

    The SDM role requires excellent leadership skills, strong technical expertise and hands-on project management skills. Along with demonstrable tech chops you should be able to solve complex technical problems and design robust, scalable solutions.

    You are an ideal candidate if you have a solid track record of hiring and leading teams of software development engineers to design and deploy in an agile manner.

    Additionally, the SDM will assist in roadmap planning, staff training and development. What You’ll Do :

  • Lead a team of software engineers responsible for the design, development, and testing of the Amazon Customer Service Tech solutions
  • Advise and consult with other SDM’s and Senior Engineers on design and architecture
  • Hire and mentor software engineers and actively participate in their career development
  • Evaluate and recommend new and emerging products and technologies
  • Be a proactive contributor to projects that develop new intellectual property
  • A day in the life

  • Work with Product Managers on execution of roadmap products
  • Manage people issues within the team
  • Support production issues / tickets, owning tech stack
  • Participate in org level trainings and strategy meetings

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form