The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services.
The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.
The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country.
The Child and Family Agency has responsibility for the following range of services :
Child Protection and Welfare
Tusla Education Support Services (TESS)
Domestic Sexual and General Based Violence (DSGBV)
Children’s Service Regulation
Counselling and Therapeutic Supports
Further information is available on
To deliver a cohort and cohesive administrative and clerical support to the Adoption service
Main Duties and Responsibilities
To deliver seamless and cohesive administrative and clerical support to the Information and Tracing Service and National Adoption Contact Centre.
Organising teleconferences and multi-media meetings.
Facilitating the receipt and management of Birth Information and Tracing requests and other administrative duties.
The efficient day-to-day administration of the Information and Tracing Service and assuming designated responsibility for administrative tasks as determined by the Line Manager.
Collection and management of required adoption records, data and metrics.
Minute-taking of meetings as and when required.
Provide practical assistance with training events, regional workshops etc.
Carry out any other tasks as directed by the Line Manager
Maintain own knowledge of relevant procedures, practices, and legislation to perform the role effectively and to ensure standards are met.
Use appropriate technology, including the Adoption Tusla Case Management System, Adoption Portal and other ICT platforms deployed by the Adoption Services.
Ensure all work on ICT systems is inputted accurately and completed to a high standard.
Ensure that archives and records are accurate and readily available.
Contribute to the service-wide effort on the preservation and appropriate maintenance of archival records.
Maintain confidentiality of documentation and records of a highly sensitive nature.
Ensure consistent adherence to procedures within area of responsibility.
Ensure that service-users are treated with dignity and respect.
Human Resources :
To supervise and manage Grade 3 and Grade 4 administrative staff, if required.
Encourage and support staff through change processes
Pay close and accurate detail to own personal work
Support the preparation and issuing of office documentation (correspondence, reports etc) to the highest possible standard.
Co-operate and work in harmony with other teams and disciplines.
Ensure line management is kept informed of all issues.
Education and Training
To maintain continuous personal development and participate in team-based development, education, training, and learning.
To complete all mandatory training.
Where appropriate, arrange for the induction and training for assigned staff, as required to maximise skill resources, (to include workplace experience placements where applicable).
Where appropriate, provide supervision and assist in the development of knowledge, skills of relevant staff under your supervision.
To participate in performance evaluation / review, identifying areas for improvement and appropriate plans / measures to achieve them.
To ensure policies and procedures exist for all areas.
Health & Safety
Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.
Applicants must by the closing date of application have the following :
Be in current employment with Tusla Child and Family Agency, the HSE or within other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 / 39 of the Health Act 2004 or within a body that provides services on behalf of Tusla under Section 56 or Section 59 of the Child and Family Act 2013.
Have at least two years administrative experience in a designated office within the services above.
Experience of working with clients and vulnerable service users.
Possess sufficient administrative capacity to discharge the functions of the grade / post.
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Each candidate for and any person holding the office must be of good