We are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Pass on any feedback or suggestions by customers to the appropriate internal team
Proficiency in English
Tech savvy with working knowledge of office automation products, databases and remote control
Excellent communication skills
Customer-oriented and cool-tempered
Proven experience as a help desk technician or other customer support role