Customer Support Specialist
ibex
Karachi, Pakistan
1d ago
source : Career Okay

Job Overview :

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location : Karachi, Lahore & Islamabad

Working Hours :

Job Shift : Rotational

Key Responsibilities :

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and / or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  • Job Specification :

  • O Levels / Matric or above
  • Age limit : -
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive
  • Perks & Benefits :

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
  • Email Subject : Customer Support Specialist - International

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