Assistant Services Manager
TCP / Humanity
Lahore, Lahore, Pakistan
3d ago
source : Mustakbil

Job Description

For more than 30 years, TCP (TimeClock Plus) has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.

Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management, and other workforce needs.

We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform.

Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey!As a Assistant Services Manager, you will :

  • Report directly to the Services Manager to assist and mentor a team of Implementation Specialists and Project Managers
  • Conduct audits / quality checks on projects and coach team on feedback
  • Serve as the first point of escalation for customers and employees
  • Work closely with Services Manager to report on and understand industry-standard KPIs to senior Services and TCP leadership
  • You are a strong fit for this role if you have :

  • Expert Knowledge equivalent of a Senior Implementation Specialist and Project Manager
  • People Focused
  • Conducts self in alignment with TCP Software Core Values
  • Advanced Issue Troubleshooting skills
  • Strong ability to communicate clearly and concisely
  • Strong ability to prioritize workload and escalations
  • Remain professional under severe pressure
  • High level of customer empathy
  • Sound decision-making skills and judgment
  • Accountable and results-focused
  • Organizational savvy
  • Provide support in people development
  • What you can expect

  • A creative and fun working environment.
  • A collaborative, supportive environment that gives you autonomy to explore new ideas, grow your skillset and create outstanding work.
  • The chance to make a genuine impact on the company’s growth.
  • Plenty of challenging work and the opportunity to stretch yourself.
  • Every day you’ll get to work with amazing talent in a fast-growing company that really values its people.
  • Job Specification

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