The Division .
Constellation Home Builder Systems (CHS / Newstar) is the leading software vendor exclusively focused on the homebuilding industry.
It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.
csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.
We are seeking a Customer Care resource, with exceptional communication skills - both verbal and written - to fulfill Level-1 Customer Care duties, from the Contour-Karachi office, as part of the North America region Customer Care team serving CHS / Newstar.
The hired individual shall be mainly responsible to manage inbound emails, ticket portal submissions, assigning tickets and follow a well-defined step-by-step incident management process.
Provide proactive customer follow-up and issue management, including coordination of customer calls
Monitor incidents, prioritize, and respond internally as appropriate.
Own personal metrics and contribute to achieve Team Goals
Develop relationships with the Care and Account Management teams
Interact regularly with Development, Customer Success, and Implementation groups.
Complete training sessions, videos, knowledge base, to stay up to date on the latest methods related to the role.
Curate the video training center, checking in content, insuring content is useable, searchable
Collaborate with Care Managers on the Knowledge Centered Support Initiative
Required Qualification & Skills
Diploma in English or equivalent Bachelors.
2 years professional experience in Customer Care or Customer Service
Excellent verbal and written English communication skills.
Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing, spreadsheet and collaboration software (e.
g. Word, Excel, Teams).
Conscientious, Responsible, Tenacious.
Thorough, Technical, Articulate.
Polite, Professional, Tactful.
Nice to Have
Knowledge of SQL, writing queries.
Monday to Friday : 6 PM 3 AM Pakistan Standard Time
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment