Service process Engineer
VimpelCom Ltd
Islamabad, Pakistan
6d ago

Commitment : Full-time

Grade : L2 / L3Application Deadline : 14th October, 2018As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our Team & You As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.

Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. What the first 30-

60-90 days in the job will look like? -Within 30 days you will : Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and productsMeet the relevant stakeholders concerning your teamDevelop understanding of your division, function, its structure, and your role within the microcosm.

Develop understanding of all the existing processes -Within 60 days, you will : Establish good relationship with relevant stakeholders of the team internal & external.

Recommend ways to improve the processes based on customer experienceResearch, design, and develop processes to optimize customer journeyCollect data for analysis to uncover areas for improvements and innovationDocument current processes and define target business process models -

Within 90 days to onwards you will : Analyze & optimize existing business processes to increase efficiency & reduce process related cost as well as good customer experience Support analysis and design of new services, products & business models under developmentFocus on efficient workflow in the business operations functions & achieve full digitalization Develop training for business key usersSupport integration of new product, service, system, process into the company Be responsible for creating and implementing quality assurance methods, such as inspecting and testing processes, products, and equipmentIdentifying exceptions and deviations, as well as management of these situations A Bit About You : We are looking for someone who has already worked as a service process engineer and developed processes to improve customer journey.

The individual should have sound knowledge & experience in designing & executing processes and who can work in a team as well as independently.

A Bit About Us : At Jazz, we are rapidly scaling our ability to live our value of being Customer Obsessed. We are focusing on building effortless, intuitive and reliable experience for our customers at the conception / design stage of products and services, by anticipating our customer needs and possible pain points.

The structure of the team you will join is : ·A member team (including the department head) with sub teams·You will be part of a member sub-

team reporting to a manager The two (02) main priorities of the team as a whole are : ·Develop and build the new processesEnsuring the compliance of the processes With which other stakeholders the successful candidate will work with functional / regional / within the team.

What would be the result of those interactions if we assume 100% collaboration? Ability to build strong relationships with External Team : subject matter experts, academia Ability to build strong relationships with Internal Teams The must have past experiences the best candidate should have.

Process Design / ManagementCustomer Experience JourneyProject ManagementSix sigma Must have technologies the candidate should have.

TMicrosoft Office Essential skills must have : Stakeholder ManagementCustomer CentricAnalytical & Presentation Skills Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures.

Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.

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