Teradata technical support delivered through remotely and onsite including hardware & software fault resolution and software installation.
Teradata Support and Engineering is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery.
This is a very demanding and yet rewarding position.
The successful candidate will be required to take part in 7x24 on call covering Teradata customers. This will involve on site presence to address customer faults and apply preventive maintenance.
System installations, preventative maintenance and Hardware / Software upgrades will also be included.
Account Management of both Business Critical and Premier level Teradata customers, being the prime point of contact with the accounts and the owner’ of all activities within these accounts.
This will involve preparing for monthly / quarterly customer meetings. Discuss with customers current and future software releases and the current known problems.
End to end ownership of problems and regularly updating customers.
Education & Experience :
Minimum graduate in CS, Engineering or any other related subjects.
At least 2-3 years of hands on experience on Enterprise system environment having database on Linux with large Storage arrays.
Hands on experience on disk arrays like LSI and Netapps etc.
Working experience on Backup Software like Netbackup / Veritas.
Sql Skill and knowledge of database is preferred.
Good working knowledge of SUSE Linux.
Excellent written and communication skills in English.
Experience in Customer Account Management and the confidence to present in front of customer in high pressure situation.
Must be self-motivated and have the confidence to take the ownership of key Teradata customers.
Experience in Cloud computing and VMWare is preferred.