System Support Engineer
Teradata
Lahore, Punjab PK
4d ago

Key Accountabilities.

  • Teradata technical support delivered through remotely and onsite including hardware & software fault resolution and software installation.
  • Teradata Support and Engineering is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery.
  • This is a very demanding and yet rewarding position.

  • The successful candidate will be required to take part in 7x24 on call covering Teradata customers. This will involve on site presence to address customer faults and apply preventive maintenance.
  • System installations, preventative maintenance and Hardware / Software upgrades will also be included.

  • Account Management of both Business Critical and Premier level Teradata customers, being the prime point of contact with the accounts and the owner’ of all activities within these accounts.
  • This will involve preparing for monthly / quarterly customer meetings. Discuss with customers current and future software releases and the current known problems.

    End to end ownership of problems and regularly updating customers.

    Qualifications

    Education & Experience :

    Minimum graduate in CS, Engineering or any other related subjects.

  • At least 2-3 years of hands on experience on Enterprise system environment having database on Linux with large Storage arrays.
  • Hands on experience on disk arrays like LSI and Netapps etc.
  • Working experience on Backup Software like Netbackup / Veritas.
  • Sql Skill and knowledge of database is preferred.
  • Good working knowledge of SUSE Linux.
  • Excellent written and communication skills in English.
  • Experience in Customer Account Management and the confidence to present in front of customer in high pressure situation.
  • Must be self-motivated and have the confidence to take the ownership of key Teradata customers.
  • Experience in Cloud computing and VMWare is preferred.
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