Who We Are :
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.
We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.
KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role :
Knowledge Management Specialist is accountable for identifying, organising, synthesising operational knowledge and developing, embedding, and managing the Internal Knowledge Base (IKB) that houses all knowledge.
This individual will collaborate with functional partners to create process maps, troubleshooting, informational and procedural articles for the Sales and Customer Success audience while ensuring the IKB is built for sustainability and user experience.
What You'll Do :
This includes (but is not limited to) : Standard operating procedures (SOPs) for Sales and CSTraining materials, job aids, scripts, talk tracks, and email templatesCustomer-facing collateral Operational Process Flows for Sales, CS, and partner teams.
Policies, Rules of EngagementProduct and Internal System Outage InformationCompetitive InformationTechnical Product Information
What We're Looking For :
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice