Analyst Fraud Operation
Standard Chartered Bank
Lahore, Pakistan, East
1h ago

Analyst Fraud Operation-(2200018663)

Primary Location

Africa & Middle East-Pakistan-Lahore

Posting Date

25 / Jul / 2022, 2 : 55 : 21 AM

Unposting Date

08 / Aug / 2022, 6 : 59 : 00 PM Role Responsibilities


  • Ensure and investigate all the disputed / fraudulent cases of Lending and Non-Lending with the coordination of cross functional units for any fact gathering and resolution of such, in a timely manner as per the defined TATs of Local and Group Guidelines.
  • Ensure for all Non-Lending Cases; in Operational Loss respective region should communicate the same to Finance / Insurance within 30 days from receiving of case.
  • Tag and closed all the CEMS complaint on system for Lahore Region.
  • Ensure fraud recovery opportunities are fully optimized.
  • Ensure compliance to Association Operating Regulations, Group Polices, and standards, and SBP regulations.
  • Ensure timely coordination with Detection / Authorizations in terms of identification of any fraudulent trends, perform CPP tracking on a timely basis and provide inputs to management to mitigate risk.
  • Coordinating with DRU for necessary chargeback’s where required, performs CPP Analysis and submission of loss claims to insurance company, where applicable by maintaining monitoring in place.
  • Handling Court cases / hearings of Banking Mohtasib and CMU (Complaint Management Unit) cases, appertaining FRM
  • Help out in vigilance and investigation of Fraud Application cases.
  • Ensure to manage cross border investigation for credit card cases, in case of need by coordinating international peers.
  • Ensure timely monitoring of Retrieval / Chargeback TATs.
  • Manage and perform visits to Branch / Vendors / Contractors / DSA’s Offices from time to time as per requirement within Group Guidelines and local DOI’s.
  • Conduct joint investigations with Acquirer / s on questionable merchant activities. When appropriate, request Acquirer assistance to withhold payment to merchant if a transaction is questionable.
  • Acquire assistance from Law Enforcement agencies to investigate identified points of compromise.
  • Ensure that all documentation related to a fraud dispute is in place in the shape of investigation report prior to presenting the case for fraud charge off.
  • Manage proper filing system of investigated cases.

  • Assist team to ensure best practices and learning’s are adequately socialized and process changes made, where necessary, to prevent systemic losses.
  • Highlight the areas of process improvement.
  • Identify the gaps and provide the recommendations along with actions taken.
  • Ensure fraud recovery opportunities are fully optimized.
  • Monthly reporting of fraudulent transactions to SBP.
  • Adhere to Bank’s Customer Due Diligence Policy & Group Code of Conduct and ensure strict compliance of policies and procedures.
  • Perform any task assigned by the management from time to time.
  • Assist team to ensure best practices and learning’s are adequately socialized and process changes made, where necessary, to prevent systemic losses.
  • Ensure inter departmental coordination with Investigation teams to provides assistance and resolution of the fraudulent cases within defined TAT.
  • Identify area of gaps and places of improvement.

  • Company induction visits.
  • Business

  • To support business for completeness & highlight discrepancies where present.
  • Provide feedback to credit policy for emerging risk / fraud trends within portfolio segments.
  • Coordination with Cross functional department in order to improve efficiency & controls.
  • To provide timely and value-added feedback to business, credit Policy, Product Management, sales collections.
  • Processes

  • To ensure that Fraud screening and Fraud surveillance processes are being adhered in its letter and spirit.
  • People and Talent

  • To ensure that all the customer problem queries, complains and issues are resolved in the minimum possible time
  • Meets Service Standards and indicators with 100% courtesy and 100% accuracy
  • Comply with any Project / Assignments as desired by management time to time.
  • Highlight focal points, with respect to customer issues and complains and suggest ways and means of keeping customer complaints to the minimum.
  • Attend all required and mandatory trainings
  • To follow the clean desk policy all the time
  • Risk Management

  • Ensure all risk issues are addressed by taking timely actions before the approved closure date.
  • Monitoring of all reports to identify all irregularities / excesses to ensure that immediate actions are in place.
  • To identify and locate fraud prior to, during or subsequent to the completion of the fraudulent activity using statistical monitoring programs such as Fraud Detection Systems & Process / Reports.
  • To achieve significant improvement in timeliness and accuracy in Investigation of Fraud cases.
  • Ensure compliance with the basic tenets of the AML, GCOC and other relevant policies of Bank & be a part of out-serve initiatives
  • To Ensure Data Protection & Client Data Confidentiality
  • Governance

  • Ensure that all Investigative decisions are in line with prevailing Group FRM Policy
  • Ensure that controls / quality must be maintained while taking decisions with respect to Operational Risk and Audit requirements
  • Ensure that Audit requirements are met as per policies and procedures.
  • The SLAs with related units are maintained and adhered to and customer complaints are promptly and timely addressed.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

    Key Stakeholders

  • Dispute Resolution Unit
  • Financial Crime Risk
  • Regional / Country Collections Head and Policy team
  • Relevant members of Risk Operations management team
  • Internal IT partners supporting Retail Clients business
  • HR & L &TD team
  • Operations
  • Customer Experience Management unit
  • Auditors and Regulators
  • Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus / peer Banks / Pakistan banking fraud forum.
  • Law Enforcement agencies
  • Insurance Companies
  • Contact Centre
  • Initiation Managers
  • Retail Products Team
  • Branch Banking
  • About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

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