IT Support Associate
Karachi, All, Pakistan
3d ago

Ina business where support in the IT field is crucial to ensure daily operationsare not interrupted and professionalism is demonstrated to the higheststandard.

As the OSS Technology Specialist, you willprovide technical support, guidance and consultation associated with productssupported and services provided by OSS / IT Services


  • You will provide meaningful contributionsto team efforts to enhance departmental effectiveness; acts creatively toprioritize tasks;
  • interprets information; and applies technical knowledge tosatisfy end user and firm objectives. You will also anticipate technologysupport issues, and create solutions with appropriate consultation.

    Yourkey responsibilities

  • Assisting with the deployment of hardware and software to endusers (including the installation, configuration and testing of more complexfirm hardware)
  • Assisting with or coordinating the repair of end user hardware andthe reinstallation of software as necessary to resolve incidents
  • Resolving complex incidents associated with firm standard end usersoftware and hardware, including mobile / hand-held technologies Identify sourcesand trends of technical incidents to prevent future occurrences.
  • You will act as a lead to less experienced specialists
  • Provide after-hours service for escalated issues from the ServiceDesk or supervisor
  • Perform asset management activities (procurement, receipt,inventory, tracking, distribution, etc) in accordance with firm policy and ITService process
  • Operate as remote hands for other IT functions, such asTelecommunications and Hosting
  • Anticipate technology support issues, and acts creatively toprioritize tasks, interpret information, and apply technical knowledge tofacilitate the development and implementation of technical and businesssolutions to complex end user technology needs and issues
  • You will work independently on small projects.
  • Assess the special needs of local area offices and engagements,and respond appropriately
  • Document and track the status of inquiries, coordinate appropriateresponses, and follow up to ensure end user satisfaction
  • Maintain a thorough understanding of IT Services organization andservice offerings in order to identify how best to address end user technologyneeds and incidents
  • Understand the Firm’s business and organization sufficiently toanticipate and resolve end user technology issues that affect productivity ofFirm personnel
  • Perform technical induction for new joiners and Trainings forbusiness and internal team
  • Skillsand attributes for success

  • The ability to be able to identify, assess and advise on technicalissues
  • Networking with team members and other support teams to achievethe best results
  • Being responsive and accountable for all things
  • Toqualify you must have

  • Bachelor’sdegree (Technical) Computer Engineering or Computer Science
  • 1 3Years’ Experience
  • Theability to work on multiple projects simultaneously in a fast-paced,high-energy environment
  • Exceptionalinterpersonal, communication, organizational, and project management skills
  • Excellentcustomer service attitude
  • Stronganalytical skills are required to address end-user incidents escalated from theservice desk or offered by end user on walk-up issues
  • Undersupervision addresses issues affecting users within the supported geography.
  • Ideally, you will alsohave

  • Experience working in an end user environment for aprofessional organization
  • What we look for

    We are looking for people who can combine, greatlistening skills, collaboration, influencing and commercial acumen. Being ablethrive in an ever changing, diverse, multi-cultural environment where we expectexceptional quality and show passion for your work will set you up for success.

    What working for EYoffers

    We offer a competitive compensation package whereyou’ll be rewarded based on your performance and recognized for the value youbring to our business. We also offer :

  • Exposure to some of the greatest colleaguesand clients in the industry
  • Support, feedback and coaching in aculture that values operational excellence
  • Career potential to grow both within theMENA region and globally
  • A culture that will encourage you togrow you skills and strengths for your own betterment as well as that or EY
  • About EY

    Ifyou can confidently demonstrate that you meet the criteria above, pleasecontact us as soon as possible.

    Buildyour legacy with us.


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