Ina business where support in the IT field is crucial to ensure daily operationsare not interrupted and professionalism is demonstrated to the higheststandard.
As the OSS Technology Specialist, you willprovide technical support, guidance and consultation associated with productssupported and services provided by OSS / IT Services
You will provide meaningful contributionsto team efforts to enhance departmental effectiveness; acts creatively toprioritize tasks;
interprets information; and applies technical knowledge tosatisfy end user and firm objectives. You will also anticipate technologysupport issues, and create solutions with appropriate consultation.
Assisting with the deployment of hardware and software to endusers (including the installation, configuration and testing of more complexfirm hardware)
Assisting with or coordinating the repair of end user hardware andthe reinstallation of software as necessary to resolve incidents
Resolving complex incidents associated with firm standard end usersoftware and hardware, including mobile / hand-held technologies Identify sourcesand trends of technical incidents to prevent future occurrences.
You will act as a lead to less experienced specialists
Provide after-hours service for escalated issues from the ServiceDesk or supervisor
Perform asset management activities (procurement, receipt,inventory, tracking, distribution, etc) in accordance with firm policy and ITService process
Operate as remote hands for other IT functions, such asTelecommunications and Hosting
Anticipate technology support issues, and acts creatively toprioritize tasks, interpret information, and apply technical knowledge tofacilitate the development and implementation of technical and businesssolutions to complex end user technology needs and issues
You will work independently on small projects.
Assess the special needs of local area offices and engagements,and respond appropriately
Document and track the status of inquiries, coordinate appropriateresponses, and follow up to ensure end user satisfaction
Maintain a thorough understanding of IT Services organization andservice offerings in order to identify how best to address end user technologyneeds and incidents
Understand the Firm’s business and organization sufficiently toanticipate and resolve end user technology issues that affect productivity ofFirm personnel
Perform technical induction for new joiners and Trainings forbusiness and internal team
Skillsand attributes for success
The ability to be able to identify, assess and advise on technicalissues
Networking with team members and other support teams to achievethe best results
Being responsive and accountable for all things
Toqualify you must have
Bachelor’sdegree (Technical) Computer Engineering or Computer Science
1 3Years’ Experience
Theability to work on multiple projects simultaneously in a fast-paced,high-energy environment
Exceptionalinterpersonal, communication, organizational, and project management skills
Excellentcustomer service attitude
Stronganalytical skills are required to address end-user incidents escalated from theservice desk or offered by end user on walk-up issues
Undersupervision addresses issues affecting users within the supported geography.
Ideally, you will alsohave
Experience working in an end user environment for aprofessional organization
What we look for
We are looking for people who can combine, greatlistening skills, collaboration, influencing and commercial acumen. Being ablethrive in an ever changing, diverse, multi-cultural environment where we expectexceptional quality and show passion for your work will set you up for success.
What working for EYoffers
We offer a competitive compensation package whereyou’ll be rewarded based on your performance and recognized for the value youbring to our business. We also offer :
Exposure to some of the greatest colleaguesand clients in the industry
Support, feedback and coaching in aculture that values operational excellence
Career potential to grow both within theMENA region and globally
A culture that will encourage you togrow you skills and strengths for your own betterment as well as that or EY
Ifyou can confidently demonstrate that you meet the criteria above, pleasecontact us as soon as possible.
Buildyour legacy with us.