The GWO Specialist is responsible for executing primarily on Payroll, Data & Reporting, and other HR services, utilizing an in-depth understanding of relevant systems, processes and policies.
The position will ensure the integrity of the employee data which resides in the payroll and other related systems.
Primary Responsibilities :
Day-to-day operation of payroll related tasks, working closely with Avery Dennison & its outsourced payroll partner(s) as applicable to ensuring quality inputs and outputs
End to end administration of the payroll through collecting payroll input from business leaders; reconciling time & attendance systems to payroll reconciliation and payment.
Support local HR, managers and employees with payroll and HR processes
Research complex payroll and timekeeping issues. Provide resolution to payroll team, HR, and department leadership
Provide analysis, testing, and training as needed to support department initiatives.
Perform detailed checking and analysis to ensure accurate & on time payment to employees and relevant statutory authorities.
Data & Reporting
Provide advice on standard suite of reports to field HR, Managers and other stakeholders
Handle and develop non-standard reports requested through the service delivery platform
Drive increased productivity and compliance through process improvements, standardization and simplification with external partners and businesses
Acts as an IT liaison for HR / Payroll business processes and makes recommendations for systems automation activities and continuous efficiency improvements
Partnering with Finance and ensuring that payments (salaries, statutory and third-party) are executed accurately and within the required timeframes.
Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Avery Dennison policy requirements
Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
Provide ad-hoc operational support for assigned processes
Documents all HRIS, Payroll, and master database process flows and updates as process, vendors and applications are revised
Ensures efficiency of the technology in the support of employee transaction processes
Handles internal and external audit work and ensures compliance with Sarbanes Oxley controls where applicable
Ensures payroll and associated processed are delivered accurately and on time, every time
Employee Inquiry Support
Assisting with and becoming an expert at resolving employee inquiries
Preparing and creating the necessary data & documentation for processing changes into the HR System
Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)
Answer HR -related questions, provide guidance to both managers and employees, and escalate as appropriate
Educate employees of services available to them and encourage self-service tools and other systems
Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
Identify outdated knowledge articles and / or the need to create new knowledge articles
Qualifications & Experience :
Degree from a relevant field of study (Graduate / Post Graduate with Specialization in HR)
5 to 10 Year experience in HR / payroll preferably from HRshared services background handling an end to end payroll within a manufacturing environment
Solid and in-depth understanding of labour legislation & payroll rules within the country of support.
Advanced excel experience and ability to handle large sets of data and reports
Strong written and oral communication skills
Understands HR processes, needs and functions. Accurately and effectively communicates stakeholder needs to bridge the gap between HR responsibilities / needs and systems development
Ability to generate a sense of urgency with understanding of when to escalate issues
Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment and discretion
Ability to document processes and make recommendations for improvements
Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
Self-motivated and able to work independently and as part of a team
Strong analytical skills with proven ability to organize and analyze data
Maintains confidentiality and applies discretion where required
Service orientated and passionate about enhancing the employee experience