Designation : Key Account Executive
Department : B2B Solutions
Reporting into : Manager-Strategic Accounts
Do you love food and convenience put together? Then you will love foodpanda!
We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders every day and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.
We are looking for a Key Account Executive to join our growing team in Karachi !
As a Key Accounts Executive, you will be joining our foodpanda for business team helping corporations get access to foodpanda services : provide your city’s companies & offices with good food, exclusive deals & great experience.
What’s on your menu?
Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business
Proactively nurturing and growing each of your assigned accounts by pitching new use cases / product features and foodpanda for business initiatives
Developing and implementing strategic plans to manage and grow accounts by developing trusted relationships with key corporate clients
Develop trusted relationships with our key corporate clients and acquire a thorough understanding of key customer needs and requirements
Develop the overall strategy for revenue growth through cross-functional collaboration, e.g., top line growth through increasing the Gross Merchandise Value output from Key Corporate Customers
Identifying opportunities for improvement and proposing new tools and processes within the team and business unit
Advocate passionately on behalf of our clients to influence the overall customer experience, and ensure the highest possible quality of customer service for our hungry customers
Work collaboratively with the Sales team to facilitate new foodpanda for business customer onboarding to ensure customer satisfaction is met.
Work with internal support functions to ensure that every new customer that goes live on the platform meets quality and customer satisfaction standards.
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
Assist with general Account Management activities such as events, special offers, email campaigns and any activities that are in line with the business needs and the Corporate Country Sales Lead
2-3 years’ experience within a client / account management role preferable - B2B account management experience would be an advantage
Experience managing large account portfolios
Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
A proficient communicator with a consultative sales approach and ability to pitch (both upsell and cross-sell) solutions to existing corporates by identifying corporate needs
Has a flexible approach, able to multitask, thrives under pressure and enjoys working in a fast-paced environment
Working knowledge of MS Office and Salesforce.
Sense of ownership and pride in your performance and its impact on the company’s success
Critical thinker and problem-solving skills, target-oriented
Team player with good time-management skills
Great interpersonal and communication skills
Strong analytical skills with good commercial awareness and attention to detail
Your ambitions to work independently with flexibility as well as your entrepreneurial spirit make you an ideal match for our motivated team