Operations Manager, Regional DEX
Daraz
Karachi, Sindh, PK
4d ago
source : Mehnat Mazdoori

The Regional Logistics Manager is responsible to support the Regional Head of DEX (Daraz Express) in overseeing in-house DEX operations for all Daraz ventures, Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar.

The Regional Logistics Manager is committed to achieving regional operational metrics and achieving operational goals for each area, as well as supporting the overall group DEX strategy, This role requires strategic focus as well as a hands-on application in order to perform the role effectively.

Essential Duties And Responsibilities

  • In partnership with key operational leaders within the organization implement the vision and business processes established for DEX operations.
  • Drive continuous improvement and cost reducing innovation for every customer while ensuring all operations are staffed adequately.
  • Oversee reporting on key metrics such as cost per package, delivery success rate percentages. Continually assess current service performance levels and trends and take timely action to remove performance barriers.
  • Build a strong partnership with internal customers through regular and consistent professional communication, problem solving, and relationship building.
  • Promote collaboration, coordination, and teamwork across organizational boundaries.

  • Implement processes and controls to ensure delivery service meets or exceeds the expectations of our clients. Monitor customer satisfaction, address field issues, and manage performance to defined metrics, and drive the best productivity we can manage to.
  • Drive improvement at the final mile based on training in the fields, and SOP compliance.

  • Liaison between regional management and corporate functions to ensure internal process compliance as well as to ensure that field managers have the tools and assistance needed to be successful.
  • Ensure all business activities are done in accordance with applicable federal, state and local laws, rules, and regulations meeting the highest quality standards.
  • Requirements

  • Bachelor’s Degree, preferably in Business Management or related field.
  • Minimum 3-5 years of relevant experience of distribution, transportation or planning.
  • Successful track record in Logistics Management in a fast-pace environment.
  • Proficient in Excel Applications
  • Ability and willingness to travel up
  • A proven track record of logistics processes, ability to develop and implement strategy and deliver sustainable improvement and results.
  • Demonstrated ability to communicate, collaborate and influence cross-functionally; achieving results through formal channels and informal networks.
  • Previous experience in budgetary and financial reporting experience is required with an understanding of how to analyze data.
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