Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.
Purpose The Service Desk is responsible for providing 24 / 7 support to internal users. The SD Analyst will be considered as the first level support technician.
He / She will solve / attend problems and provide support / coordination for the resolution and escalation of all IT related issues. Key Responsibilities
The ideal candidate will have 2 years of work experience in a similar domain
Working knowledge and experience of MS Office 2016 / 2019
Functional knowledge and experience of Windows 10, Macintosh, Linux environment
Excellent English communication skills (verbal and written)
Strong problem solving and research skills.
Ability to work in flexible work timings and extended hours as deemed required. Education & Qualifications Bachelors of Sciences in IT / E-commerce