IT Helpdesk Representative
Contour Software
Lahore, Punjab, PK
3d ago

The Company :

Contour Software, a 500-employee organization with offices in Karachi, Lahore and Islamabad, has grown from a 13-employee business unit in less than 10 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 100+ countries.

  • With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 90 industry domains in predominantly mature markets, CSI'
  • s recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.

    What started as a development Centre, has progressed into an offshore employee Centre serving R&D, IT, CS, PS and Finance departments at the divisional as well as operating group level.

    With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

    Job Description :

    Contour Software is looking to hire two IT Helpdesk Officers for our Lahore and Islamabad Offices. The candidate will be assisting the existing IT / Network Operations team to ensure the computer network performance meets company and user satisfaction.

    Job Responsibilities

  • Serving as the first point of contact for end-user support of computer systems / network on a routine basis via IT Helpdesk.
  • Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems.
  • Manages the daily activities of local network systems and perform diagnostics.
  • Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components / equipment under the guidance of the Team Lead in accordance with published standards.
  • Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
  • Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
  • Manages network management programs and assists the Team Lead in preparing network status reports.
  • You must be able to prioritize remediation of issues in an environment with critical uptime requirements.
  • Job Qualification & Specifications

  • Bachelor's degree in the Computer Science / IT or equivalent and at least 1 year of experience in the Computer Systems / Network field.
  • The below certifications / trainings are highly desirable in addition to the above requirements :

  • CCNA certification in either Routing & Switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • Must have knowledge of the following :
  • Networking protocols, and standards
  • Active Directory, DNS, DHCP, WSUS, WDS
  • Windows Operating Systems
  • Network cabling standards and able to make network cables when required
  • VPN and VPN tunnels
  • Good oral and written communication skills.
  • Keen interest in Computer hardware, operating system and networks.
  • Must have excellent troubleshooting skills.
  • Varied shift schedules may include day or evening hours.
  • Nice to Have

  • Knowledge and experience with Linux servers
  • Knowledge and experience with Firewalls.
  • Knowledge and experience with Network Monitoring Tools.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company Provided Lunch
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
  • Apply
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