Operations Lead
Careem
Karachi, Pakistan
1d ago

At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.

Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.

The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.

Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.

Responsibilities

Operations lead will be the owner of top level KPIs for food, shop, OA & express. Responsible to manage the supply reliability, fulfillment, order completion

Develop product & policies regarding cancellation, auto blocking, auto adjustments and multi order

Manage system configurations related to pricing, incentives and dispatch

Coordinate internally with operations associate to develop acquisition channel for smooth and efficient functioning of the same

Train as per the latest policy development plans

Should understand and manage approved budgets

Plan supply requirements in advance and manage fleet trends

Manage captain retention and reactivation to achieve supply requirements

Manage captain subsidies budget and develop timely interventions

Run campaign analysis of captain subsidies budget

Required Skills & Qualifications

  • MBA / MS / BS / BBA qualified from a reputable institution in Pakistan or overseas.
  • 2+ years of experience in data driven / business oriented roles
  • Demonstrated experience working in an analytical role
  • Demonstrated experience with business intelligence and visualization tools creating management dashboards
  • Strong analytical skills and a passion to work with large sets of data
  • Passionate about learning new technologies and working on a product of massive scale and impact
  • Expert at writing SQL queries against large amounts of data
  • Self-starter with excellent communication and organizational skills
  • Ability to get hands-on in a complex operational environment
  • Must be process orientated and a logical thinker with good attention to detail
  • Experience with Tableau is a plus
  • Experience in ETL / ELT is a plus
  • Experience in Python, R, Spark, Hive is a plus
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