This post holder serves as the first point of contact between patients or visitors and the Hospital. Its main purpose is to provide an enjoyable customer experience.
Support smooth operations by competently performing various routine clerical, secretarial & administrative duties such as answering phone calls, receiving patients, clients and guests, providing basic information about our services to patients or clients, scheduling patient and other appointments, capturing patient data & other customer information.
As post holder, you are responsible for the tasks such as but not limited to :
Greet patients and check them in and out efficiently
Schedule hospital admissions, tests, scans and outside appointments for patients
Schedule patient’s appointment and move patients through appointments as scheduled
Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc.
in a pleasant & professional manner in order to enhance patient’s satisfaction and make them feel valued
Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays
Issue receipts of payment to patients or their families for such payments
Balance the daily sales account at the end of each day with the Cashier; immediately reporting all discrepancies found within the day
Scan documents, distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly
Maintains stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Replying to inquiries in a detail-oriented and effective manner, while corresponding with phone calls within minimum rings in polite, consistently professional manner using proper etiquette
Answer phones promptly and professionally; direct calls to appropriate departments
Information collection and management, and monitor data efficiency
Addressing patients & visitors, in person or on telephone; answering or referring inquiries
Planning, organizing, and schedule tasks and activities
Develop good relationships with a focus on achieving patient’s satisfaction
Responsible for insurance verifications with health insurance organizations
Adjust approach to meet changing demands & situations including dealing with diverse people
Protects patients’ rights by maintaining confidentiality of medical, personal, & financial information
Mentor and coach new employees and to support the induction process
To carry out staff probation reviews, complete & develop staff performance review plans where needed
Ensures availability of treatment information by filing & retrieving patient records
Perform other duties as assigned to support BIH Mission, Vision & Values
Academic Qualification : Preferably Bachelor’s or Intermediate
Experience : 2 years of work experience in the related field
Skills & Abilities :
Excellent communication skills verbal & written
Basic Computer knowledge
Sets a professional tone for a positive experience
A well organized and pleasing personality with self-confidence
Caring & compassionate
Must be presentable, well-groomed and well-dressed; with a strong customer-orientation & very good communication & interpersonal skills
Friendly, patient & reliable with a high level of maturity, empathy & emotional intelligence
Capable of handling several issues simultaneously to deliver results & meet deadlines.
Last Date to Apply : 30 Nov, 2021.