Emirates Airlines
Lahore, Pakistan
6d ago

Job PurposeTo communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.

  • Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
  • Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
  • Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
  • Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
  • Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
  • Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
  • Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates.
  • Organize the required training and system accesses.- Provide timely reports and analysis as required, to support the department business plan.

  • Perform relevant administrative duties to support the team.Qualifications & ExperienceExperienceCustomer Service.Customer Relations 3+ YearsQualification 10 Years schooling or equivalentKnowledge / Skills Preferable work experience in an Airline or Travel AgencyKnowledge / skills : Basic fares and ticketing qualification from a recognised institute or airline.
  • Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS) / MARS / Galileo / Sabre.

    Knowledge of MS Office packages.Knowledge of world geography. Leadership Role : NOSafety Sensitive Role : NoSalary & BenefitsJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

    Find out more about working with us in our website

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