The Division :
Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America.
In 2014, Campana was acquired by Constellation Software Inc.'s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software.
The Position :
We are seeking a qualified individual to work as Customer Support Representative in our customer support group.
Duties and Responsibilities :
Interact with customers to define problems reported via phone and email.
Manage a caseload of active support tickets.
Keep an accurate record of communications, time spent and status for each ticket.
Work with the software in test environments to create reproducible examples for the development group.
Monitor the impact and urgency of tickets and escalate as necessary
Work to establish test cases that recreate reported problems in a test environment.
Assist with the production and delivery of software releases and patches
Communicate regularly with customers on status and progress of support tickets
Desired Skills and Qualifications :
The successful applicant will possess :
An aptitude for problem solving and analytical thinking.
Strong written and verbal communications skills.
The ability to work co-operatively as part of a team.
Certification or Diploma in a Computer Science or Information Technology discipline.
Experience supporting Salesforce applications would be a definite advantage
Required Workshift :
9 : 00 am to 6 : 00 pm EST Monday to Friday (7 PM to 4 AM Pakistan Standard Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment