Builds strong relationships with customers to gain an understanding of
their business, deliver excellent customer service and maximise sales
opportunities.Typically handles a large number of customers or larger,
more complex customers. Manages accounts with large business Impact : The
level of impact is defined by volume and / or revenue contribution to the
cluster scorecard. The customer often has a certain complexity.
Delivers a positive customer experience for all customers and ensures asmooth execution of the end to end shipment lifecycle by working closelywith the customer and internal teams.
Hunts leads and follows up on opportunities for new customers, lost orinactive accounts as well as regular accounts. This includes conductingcampaigns and sales promotions across customer opportunities.
Ensures all products and services are sold to the customer to maximiseprofitability.Builds strong relationships with all stakeholders including offshore GSCteams.
Is fully responsible for customer satisfaction and has experience withcustomer interaction.Has a full understanding of customers' business drivers, needs andrequirements.
Manages the sales pipeline, segmentation and accurate forecasting.Handles incoming customer services queries, issues and exceptionmanagement.