Call Center Agents - Out Bound
GreenBiz Communications Pvt. Ltd.
Lahore, Lahore, Pakistan
6d ago
source : Mustakbil

Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned
  • Job Specification

  • Good communication skills
  • Fluent English
  • Basic Computer Skills
  • Customer Dealing
  • Job Rewards and Benefits

    Incentive Bonus Leaves Life Insurance

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