Customer Support Executive
Diem Technologies Incorporated
Lahore, Lahore, Pakistan
4d ago
source : Mustakbil

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Monitor customer complaints and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives.

Job Specification

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Fluency in spoken English

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases.

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