Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal.
Supported by a wide range of tailored marketing, data, and service solutions, the pioneering E-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers.
With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries.
Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns.
Daraz is owned by Alibaba Group Holding Limited. Job Description City Manager is accountable for the end-to-end operations of DEX in the city including First mile, Sort, Last Mile, Linehaul and Reverse Logistics.
He / She is expected to be fluent in Supply Chain and Logistics and is responsible for the performance of his city.
Mandated to keep Ops running smoothly and timely issue resolution.
Leading Service Quality by driving improvements of all core KPIs through rigorous reporting, monitoring, analysis, executing projects for cost reduction and process efficiency.
Lead the execution of projects with cross functional teams (FM, LM, WH, VOPS, Transport)
Innovation in tasks / daily routine Ops for an improved fit within the concerned city.
Ensure employee experience is at par. Plan and execute talent pipeline and future movements of team members
Achieving SLAs and Operating Standards which Daraz dictates.
Govt. Regulation Compliance and Relationship Management around the city on behalf of Daraz.
Serve complete customer orders within targeted time and ensure 100% tracking of all consignments.
Facility management of state-of-the-art Hub with complete 5S implementation to achieve max operational efficiency.
Education : Must have Bachelor’s Degree from a reputable institution
Experience : Must have minimum of 6 years of experience in supply chain & ecommerce
Specialized knowledge : ( Preferred )Knowledge on LOP & LNP ( 1+ year Experience Hands on)
Skills / Abilities : Must have excellent / professional written and Oral English
Professional Certification : Plus point if candidate has certification on Logistics and Supply Chain