buttontextc04d9233ce67ed37 a border : 1px solid transparent; .buttontextc04d9233ce67ed37 a : focus border : 1px dashed #000000 !important; outline : none !important;
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey!
SENIORITY LEVEL : Experienced Non-Management Level
FUNCTION : IDT (Information Digital Technology)
LOCATION : Akora Khattak
WHAT YOU WILL BE ACCOUNTABLE FOR
Responsible for managing local application services or directly support applications
Responds to any incidents being raised with regards to managed applications portfolio
Supports services review process by providing data & analysis where applicable (complex apps landscape)
Monitors delivery of support services as per agreed SLA
Ensures compliance, owns and tracks delivery of any required remediation activities
Responsible for license management of apps portfolio in-scope
Runs / participates in the Regional CAB for Infrastructure / Apps Changes
Support the regular performance review process with both the IDT Customer and Service Provider which covers : Review outstanding actions from previous Reviews, Current Performance;
Capacity planning, Business release management, patch management and audit requirements, Support troubleshooting
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Ability to work under pressure, handle stressful situations in a calm manner
A good understanding of the organization’s IDT applications, services provided
Innovative thinking with service quality, and its improvement, within limits of costs and business direction
Communication skills : oral, written, presentation, facilitation
Credibility and trust; ideally has earned the respect of IDT managers and other business managers at all levels
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at BAT.
Global Top Employer with 53,000 BAT people across more than 180 markets
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
Diversity leader in the Financial Times and International Women’s Day Best Practice winner
Seal Award winner one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
Come bring your difference!