The Regional Operations Manager is responsible to support the Regional Head of Transport in overseeing partners / 3PL operations for all Daraz ventures, Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar.
The Regional Operations Manager is committed to achieving regional operational metrics and achieving operational goals for each area, as well as supporting the overall group Logistics strategy, this role requires strategic focus as well as a hands-on application in order to perform the role effectively.
3PL meets Daraz performance and Operational expectations. This position is the primary liaison between the 3PL and Daraz.
Works with the 3PL to ensure that customer orders are appropriately prioritized and fulfilled on time and in full on a daily basis.
This role also facilitates the continuous improvement processes at the 3PL The operations Manager ensure that there are regular Key Performance Indicators (KPI) reviews with the 3PL and that the required action plans are created and executed to closure.
Essential Duties And Responsibilities
Interfaces with key stakeholders across Daraz Ventures, act as interface between Daraz and the 3PL & 3PL Teams
Drives strategic reviews and analysis with 3PL teams to understand capacity & financial opportunities and risks
Ensures the 3PL is meeting Daraz Performance Management expectations. Drives KPI reviews with 3PL and ensures they have appropriate action plans
Ensure the 3PL is managing their Daily Operations in alignment with Daraz priorities and needs.
Reconciles information between the 3PL & Daraz systems, develop and follow up on APIs roadmap and implementation
In partnership with key operational leaders within the organization implement the vision and business processes
Drive continuous improvement and cost reducing innovation while ensuring a high level service quality
Oversee reporting on key metrics such as cost per package, delivery success rate percentages. Continually assess current service performance levels and trends and take timely action to remove performance barriers.
Build a strong partnership with internal customers through regular and consistent professional communication, problem solving, and relationship building.
Promote collaboration, coordination, and teamwork across organizational boundaries.
Implement processes and controls to ensure delivery service meets or exceeds the expectations of our clients. Monitor customer satisfaction, address field issues, and manage performance to defined metrics, and drive the best productivity we can manage to.
Drive improvement at the final mile based on training in the fields, and SOP compliance.
Liaison between regional management and corporate functions to ensure internal process compliance as well as to ensure that local managers have the tools and assistance needed to be successful.
Ensure all business activities are done in accordance with applicable federal, state and local laws, rules, and regulations meeting the highest quality standards.
Bachelor’s Degree, preferably in Business Management or related field.
Minimum 3-5 years of relevant experience of distribution, transportation or planning.
Successful track record in Logistics Management or 3PL Management in a fast-pace environment.
Proficient in Excel Applications
Ability and willingness to travel up to 30% - 40%
A proven track record of logistics processes, ability to develop and implement strategy and deliver sustainable improvement and results.
Demonstrated ability to communicate, collaborate and influence cross-functionally; achieving results through formal channels and informal networks.
Previous experience in budgetary and financial reporting experience is required with an understanding of how to analyze data.