YOUR RESPONSIBILITIES WILL INCLUDE :
Provide on-site system and equipment installation and training, and subsequent support and maintenance services to our customers
Associated substrate print testing, in-house machine testing and repair
Provide web application and printing system demonstration as well as training seminar to customer
Occasional traveling to China and other Asia countries for support is expected
Coordination work with overseas field service team on the installation and technical support
Support ad-hoc project from supervisor
Generation and maintenance of automation engineering related documents in particular Design Specifications, Functional Specifications, Standard Operating Procedures (SOP) and Work Instructions (WI) of assigned process control equipment and systems.
Manage relationships with key vendors / factories, provide consultation for key customers to meet RBOs’ needs and improve compliance.
Audit for security project report and checking.
To provide sales support to the customer by facilitating the sales orders and conducting professional pre-sales visit / quality customer services.
Second level support for the formatting and sampling, work on the installation procedure (new and existing project) .
BE in Mechanical or Electrical Engineering, graduate from IT fields may also be considered
At least 1-2 year on-site service experience (Fresh graduate with sound knowledge may also be considered)
Fluent in English (both verbal and written) preferred (Fair in verbal may also be considered)
Computer literate is a must, software programming knowledge / networking / "TCP / IP" / PC hardware is an advantage.
Excellent interpersonal, organizational and presentation skills with customer service focus
Able to work independently; can handle multi-tasks concurrently; Positive attitude, proactive, self starter, action and results oriented
Analytical, diagnostic mind-set and process problem resolution skills
Solid background in mechanical design, structure analysis and manufacturing process. Skill with the 2D / 3D mechanical design software.
Programming Logic Controllers (PLC), Lean sigma, Operating Excellence is a plus
Experienced desktop printer like Xerox, Zebra, HP, DataMax, Epson is a plus
Fundamental knowledge of Barcode, PCL- Printer Command Language is a plus