Customer Services Officer
KMW Domestic & International Courier & Cargo
Abbottabad, Abbottabad, Pakistan
4d ago
source : Mustakbil

Job Description

Serves customers by providing product and service information; resolving product and service problems.

  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

    Attentiveness

    Clear Communication Skills

    Knowledge of the Product

    Knowledge of the Product

    Acting Skills

    Time Management Skills

    Ability to "Read" Customers

    A Calming Presence

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