Job Overview : Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Handling chats / emails / calls / queries / requests
Complaint Management & Solving Customer grievances
Applying process / product knowledge
Working Hours :
Job Shift : Rotational
Key Responsibilities :
Respond to customers professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification :
Intermediate or above
Age limit : -
Proficiency with MS Office particularly MS Excel
Flexibility to work in shifts
Perks & Benefits :
Permanent Employment Status
Provident Fund & Overtime provided
Conveyance (females only)
Internal Job Opening in different departments