Performance Associate Food
Careem
Lahore, Pakistan
1d ago

What You'll Do

  • Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
  • Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
  • Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in real time.
  • Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
  • Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
  • Facilitate product roll outs on a needs basis : drive adoption, govern go to market process
  • Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
  • Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
  • Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
  • What You'll Need

  • Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
  • Confident, outgoing, and with a predisposition to learn and teach others
  • Ability to effectively troubleshoot problems and work collaboratively within a team environment
  • A strong understanding of the operations and supply performance and ability to comb through large data sets to find actionable insights to drive business goals.
  • 1+ years of work experience within a similar role and industry is highly desirable
  • Educated to BS / MS level (or equivalent) within a subject relevant to the position from a reputable academic institution
  • Flexible in terms of traveling across different cities
  • Proficiency in Microsoft Excel and SQL.
  • Where you'll be

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams.
  • For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
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