We are looking for experienced Level 1 / Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide.
You must have had extensive experience of technical support in this field and strong in English communication.
Responsible to manage support system, live chat, phone calls, support tickets / emails
Responsible for Linux server administration and technical support operations. This includes but not limited to implementation, configuration, troubleshooting, security, and usage monitoring, etc.
Responsible for customer support, administering and maintaining of web hosting services, the servers to support the business operations and end users.
Should aware of Server hardening, scanning and removal of backdoor, malware, viruses, aware of Website analysis, performance and security and monitoring tools and technologies.
Should have knowledge of web application firewall, website security technologies, knowledge of server and website performance tuning.
Should be a problem solver and have analytically thinking abilities
Strong Knowledge of Hosting Control Panels like cPanel , WHM , Plesk etc
Sound knowledge of Linux servers
Sound knowledge of WHMCS and other ticket management systems
Strong knowledge of working on Linux command line
Knowledge of shell scripting
Knowledge of web technologies, platforms and applications, search engines, DNS / bind, Email, Web server, monitoring / NMS, clustering, rDNS, email clients outlook / thunderbird
Knowledge of virtualization technologies, xen, xenserver, vmware, hyper-v
Capable to manage customer VPS and dedicated servers and capable to troubleshoot the reported issues.
Minimum 1.5 years of experience in web hosting industry and Linux server administration
Strong Team Player, should able to work in team environment
Knowledge of computer operating systems, Linux Knowledge is mandatory
Should able to maintain databases and server backups
Should able to provide excellent results and services to assigned tasks
Should able to work independently
Reporting to Team Lead / Manager
Follow up on customer issues via Helpdesk and provide necessary support