Linux Support Engineer
Lahore, Lahore, Pakistan
4d ago
source : Mustakbil

Job Description

We are looking for experienced Level 1 / Level 2 support engineers with a profound knowledge of Linux and Windows. You are required to provide technical & customer support to our clients worldwide.

You must have had extensive experience of technical support in this field and strong in English communication.

Job Responsibilities

  • Responsible to manage support system, live chat, phone calls, support tickets / emails
  • Responsible for Linux server administration and technical support operations. This includes but not limited to implementation, configuration, troubleshooting, security, and usage monitoring, etc.
  • Responsible for customer support, administering and maintaining of web hosting services, the servers to support the business operations and end users.
  • Should aware of Server hardening, scanning and removal of backdoor, malware, viruses, aware of Website analysis, performance and security and monitoring tools and technologies.
  • Should have knowledge of web application firewall, website security technologies, knowledge of server and website performance tuning.
  • Should be a problem solver and have analytically thinking abilities
  • Strong Knowledge of Hosting Control Panels like cPanel , WHM , Plesk etc
  • Sound knowledge of Linux servers
  • Sound knowledge of WHMCS and other ticket management systems
  • Strong knowledge of working on Linux command line
  • Knowledge of shell scripting
  • Knowledge of web technologies, platforms and applications, search engines, DNS / bind, Email, Web server, monitoring / NMS, clustering, rDNS, email clients outlook / thunderbird
  • Knowledge of virtualization technologies, xen, xenserver, vmware, hyper-v
  • Capable to manage customer VPS and dedicated servers and capable to troubleshoot the reported issues.
  • Minimum 1.5 years of experience in web hosting industry and Linux server administration
  • Strong Team Player, should able to work in team environment
  • Knowledge of computer operating systems, Linux Knowledge is mandatory
  • Should able to maintain databases and server backups
  • Should able to provide excellent results and services to assigned tasks
  • Should able to work independently
  • Reporting to Team Lead / Manager
  • Follow up on customer issues via Helpdesk and provide necessary support
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