across multiple devices, marketplaces and regions. Our customers include Small and Medium Businesses (SMB), Large Enterprises and institutions that buy in either high frequency or in bulk quantities.
Our customers have different and frequently more complex needs than the traditional Amazon customer base.
This is an opportunity to define, build, and deliver projects that have direct technical, product and business impact on Amazon.
This role will give you an opportunity to work with many different teams and learn a range of new systems, leveraging the deep collection of technologies throughout the company and extending them to allow us to boldly go where no other company has gone before in the logistics industry.
The charter of the Post Purchase Experience (PPX) team is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central).
We are also the custodian of overall PPX by collaborating with other PPX teams such as ABA, invoices and MYD (Manage Your delivery).
Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels.
AB CRM is charter within PPX space which is focussed on conceptualising and developing products to cater to unique needs of large enterprises and improve customer's post-purchase experience.
As an SDE on the team, you will develop design patterns, APIs, and highly scalable services that make the B2B use cases intelligent.
You will have to work across the AB domain and diverse set of teams and enable them to leverage customer profiles. You will have an opportunity to learn from seasoned engineers and learn / practice cutting edge technologies.
We are looking for passionate engineers who are hungry for impactful work and willingness to experiment and learn.