Head of Logistics (APAC)
Lahore, Punjab, PK
9h ago

Gelato has the world’s largest platform for producing personalized items across the planet. We strive to give everyone the opportunity to build a global business and share their creativity in a smarter, faster, and greener way.

Job Title : Head of Logistics (APAC)

Location : Mumbai, Lahore, Tokyo, Shanghai or Singapore

Benefits : Private Health Care, Share options

About Gelato

Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards.

We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production

We own no assets - we build the software that connects world-class production facilities all across the world. We have more than 100 production partners in 33 countries.

In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.

What you’ll be doing :

You will be responsible for architecting and delivering the short, mid and long term shipping model for our Asia Pacific domestic and international markets.

This will involve :

1. Defining and optimising for any combination of delivery providers.

2. Ensuring scalable systems and processes, as well as the necessary reporting and data capture through our various partners to be able to provide an excellent delivery experience at scale.

This will require strong coordination between our tech, product, CX teams as well as external parties.

3. Putting in place the requisite contracts, SLAs, performance management metrics and processes with all 3rd parties required to achieve the above.

More specifically, you will :

  • Implement and lead a cycle of continuous improvement and regular business reviews with partners.
  • Identify opportunities for overall performance improvement / cost to serve reduction.
  • Lead periodic renegotiation efforts.
  • Deliver best in class reliability and customer experience levels by working with internal as well as external parties.
  • Defining, executing and iterating the perfect Asia Pacific shipping model.
  • Work with our engineering, product and operations teams to define the requisite tools, software, hiring and training requirements.
  • Work with our CS functions to ensure the best end to end delivery experience for our customers.
  • Implement best practice operational processes, and harness the power of advanced analytics to optimize for reliability.
  • Source, implement and manage additional 3rd party providers as required.
  • Manage and optimise our cost per delivery and on time delivery metrics in Asia Pacific.
  • Effectively contribute tactical and functional insight, as well as a longer-term strategic points of view to help drive key cross-functional / company-wide decisions and direction.
  • Who you are :

  • A minimum of 5+ years experience in the last mile logistics field, either through having worked at one or more delivery provider companies or through having worked with a variety of delivery providers.
  • Experience working with product and technical teams to assist with inputs into projects such as package optimisation, transit time predictions and cost accuracy.
  • Strong leadership skills to inspire and motivate your team and to secure the buy-in of the rest of the company to a chosen shipping model.
  • Deep analytical rigor and creative problem-solving skills required to do rapid experimentation and to find innovative solutions in a challenging space.
  • What it’s like to work at Gelato

    We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable.

    Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit.

    Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

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