Contact Center Consultant
Karachi, Sindh PK
18d ago

Requisition Number201708Karachi, Sindh PK

Teradata empowers companies to achieve high-impact business outcomes through analytics. With a powerful combination of Industry expertise and leading hybrid cloud technologies for data warehousing and big data analytics, Teradata unleashes the potential of great companies.

Partnering with top companies around the world, Teradata helps improve customer experience, mitigate risk, drive product innovation, achieve operational excellence, transform finance, and optimize assets.

Teradata is recognized by media and industry analysts as a future-focused company for its technological excellence, sustainability, ethics, and business value.

The Teradata culture isn’t just about one kind of person. So many individuals make up who we are, making us that much more unique.

It’s what sets apart the dynamic, diverse and collaborative environment that is Teradata. But even as individuals, there’s one thing that we all share our united goal of making Teradata and our people the best we can be.

Contact center consultant will be responsible for developing and delivering contact center solutions to meet the business objectives.

Develop and configure contact center platform, such as design, development and delivery of call routing, eServices, IVR or CTI solutions.

Troubleshoot and diagnose reported problems and work with any relevant technical teams for isolation and resolution, and follow-

up steps in order to get critical issues resolved at the earliest possible with minimum service impact.

  • Must possess technical expertise and knowledge regarding Call Centre Infrastructure hardware and software
  • Translate business requirements in to technical requirements pertaining to the related contact center technology solutions
  • Work closely with Business stakeholders to build comprehensive requirements
  • Develop understanding of key business processes and map those on to the proposed solution
  • Understand Business needs to effectively support unit, quality assurance, and user acceptance testing efforts
  • Become the point of contact for technical support concerning proposed solutions
  • Develop, review, and edit detailed designs for customer projects or ongoing support efforts
  • Manage and balance multiple projects and tasks in order to manage to deliverable dates and must work with customers, project managers and stakeholders to assure expectations are met
  • Consistently delivers high-quality services to customers
  • Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
  • Maintain current knowledge of business systems and emerging business and technology trends
  • To be ON CALL as scheduled for after hour and weekend emergencies, and be accessible for support activities

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