Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation
Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region
About the role
The Social Media Moderator (Community Management Executive) is responsible for advocating the brand on all social media networks.
They have a deep understanding of the brand's social persona and guidelines and are accordingly able to actively engage with and grow the online community.
They will also be able to take the conversation offline and contact the customer directly to resolve any issues directly.
They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brand numerous social media channels
Seeding : monitor and select relevant or trending conversations online, and seed the brand into the discussion.
Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.Help the Head of Community Management with collating and consistently updating brand FAQ documents.
Urdu and English
Training on different social media tools will be provided.