Director Operations Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Operations Director is a leadership and management role for leading all centralized Network Operation functions in order to meet contractual targets within agreed cost baseline and also ensuring customer satisfaction.
The role would be based out of Islamabad and would be the key interface to the customer executive operations management as well as work as a SPOC towards internal Network Operation organization for all matters related to managing the Network Operation business.
Considering the role to be a leadership role, the role focusses on leading & managing 300+ people spread across the country in different functions.
Key responsibilities include Network Operation limited to :
Responsible for carrying out Network Operation in accordance with NETWORK OPERATION processes / practices
Responsible for Network Operation Contractual Service Delivery SLA / KPI
Responsible for Network Operation business (Profit & Loss)
Responsible for Network Operation & business Reporting.
Ensure all operational / business transformation defined in the business case is executed as per timelines.
Responsible for Network Operation Budgeting & Control
Ensures Network Operation Tools and deployment as specified in the business case.
Ensures Network Operation processes and procedures are enforced, regularly reviewed and updated
Ensures Network operational performance
Ensures 3rd Party Management SLA’s
Ensures close collaboration with network deployment, Network planning & Optimization and Care functions to ensure seamless transition from go-live to maintenance phase.
Prime management level interface to NETWORK OPERATION subcontractors & 3rd parties
Prime Customer liaison contact for escalated NETWORK OPERATION matters
Supports Business Development pre- and during Operations
Organizational Leadership, Management, Org. Development & Employee Motivation
Job requirements Skills, capabilities Education :
Bachelor in Computer Science, Information Systems or related field
Professional Network Operation knowledge, skills, expertise in the field & experience in the field :
More than 15-year experience in Telecom industry.
Prior experience in handling operations as the lead.
Good communication skills
Language skills :
English language fluent (excellent verbal and written communication skills)
Interpersonal, communication skills :
Main interfaces for the position : Customer executive Operations, Nokia Customer team lead, Customer Delivery Manager, Managed Services MEA market
Excellent team player and motivator
Other soft skills, competences :
Flexibility to travel
Efficient communication, communication with 3rd parties.