Software Support Consultant
Contour Software
Lahore, PK
1d ago

The Division :

Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America.

Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

Division Profile : https : / / www.discorp.com /

The Position :

We are looking for Software Support Consultant in our Lahore Office that is career oriented, passionate and hard working.

This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized.

This position is responsible for providing support / training and assist with technical issues on all products and ensuring a professional and positive user experience.

Duties and Responsibilities :

Support and Troubleshoot the software via telephone or e-mail

Respond to clients inquiring how to use supported software

Install and configure tool on IOS Devices

Document, track and monitor calls and problems to ensure timely resolution

Create and monitor the Tickets to ensure all service requests are being managed effectively

Communicate with rest of the team to discuss the problem s and find the best solution

Required Qualifications and Skills

  • Minimum of 2+ year s experience supporting and deploying applications / products
  • Knowledge of IOS (Apple) environment will be considered as asset
  • Must be enthusiastic and energetic with outstanding command of English (verbal and written). Neutral to American accent would be favorable.
  • Previous experience and superior customer / helpdesk service skills.
  • Strong multi-tasking and organizational skills with ability to meet deadlines.
  • Provide product knowledge to existing clients
  • Work Timings : 0 7 : 00 A M to 0 3 : 00 PM Pacific Standard Time ( 7 PM to 3 AM Pakistan Time)

    Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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