The Division :
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America.
Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.
Division Profile : https : / / www.discorp.com /
The Position :
We are looking for Software Support Consultant in our Lahore Office that is career oriented, passionate and hard working.
This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized.
This position is responsible for providing support / training and assist with technical issues on all products and ensuring a professional and positive user experience.
Duties and Responsibilities :
Support and Troubleshoot the software via telephone or e-mail
Respond to clients inquiring how to use supported software
Install and configure tool on IOS Devices
Document, track and monitor calls and problems to ensure timely resolution
Create and monitor the Tickets to ensure all service requests are being managed effectively
Communicate with rest of the team to discuss the problem s and find the best solution
Required Qualifications and Skills
Work Timings : 0 7 : 00 A M to 0 3 : 00 PM Pacific Standard Time ( 7 PM to 3 AM Pakistan Time)
Exciting Benefits we offer :