MAJIQ is the proven market leader for sales order processing and manufacturing execution systems software dedicated to the Pulp and Paper industry.
We take pride in the well-built and robust technological solutions we bring to our customers, and we excel in providing software R&D, services and support beyond our competitors.
MAJIQ provides support for our customers on a 24 hours a day, 7 days week basis. We have become trusted enterprise partners with our customers by delivering quality products and services that help their business become more profitable.
We hire and retain great employees.
MAJIQ is part of over 100 companies within the Constellation Software Inc. family (csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a 2000 employee organization.
Constellation Software is an international provider of market leading software and services to a number of industries across both the public and private sectors.
Constellation acquires, manages and builds vertical market software businesses that provide mission-critical software solutions to address the specific needs of its customers in those industries.
As an Application Support Developer, you will be a crucial problem solver, investigating customer issues and determining the root cause whether it be code, data, or configuration.
You are a motivated self- starter, taking ownership of each new issue and driving it to a resolution. Each day brings new challenges.
You will work with Customer Support Specialists, Quality Assurance, the Development Team, and Management to solve time sensitive issues.
Our customers operate 24 / 7 production environments, and our enterprise software is mission critical. Your tasks will include maintaining and supporting our applications in this demanding environment, assuring that the software is up to date and working flawlessly.
The work will require strong technical ability, determination, and good communication skills.
Identify and document product bugs and feature requests and work with internal support teams customers to identify root cause and propose effective solutions
Work closely and communicate effectively with Customer Support, QA, Dev team, and management
Provide effective functional and technical support for software application - ensure issues are appropriately documented, tracked, addressed, and resolved in a timely manner
Investigate, propose, and create DevOps tools to deploy, monitor, and maintain software applications
Investigate system performance issues, troubleshoot complex problems with the platforms and ensure applications are fault tolerant
Support production migration of application enhancements and successful deployment and delivery of all application functionality to production platforms
Assisting in troubleshooting issues related to application performance, issues with connectivity / latency of interfaces to internal and external IT systems and functional issues by performing investigative root cause analyses, and provide recommendations for resolving the issues
Document maintenance and support activities to ensure quality control
Provide input for process efficiencies within the overall design
Document FAQs and maintain a knowledge base for customers, customer service, and developers
Assist support teams duplicating scenarios from production in sandbox / development
Understanding of software architecture, design principles & software lifecycle management
Demonstrates proficiency with technology environments, with the ability to learn and apply new and emerging concepts very quickly
Experience with relational databases, SQL, PLSQL
Basic IT Infrastructure knowledge including hardware, OS and basic network topologies
03 : 00 PM - 12 : 00 AM (Pakistan Standard Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment