Customer Service Application Support Developer
Contour Software
Karachi, Sindh, PK
6d ago

Division

MAJIQ is the proven market leader for sales order processing and manufacturing execution systems software dedicated to the Pulp and Paper industry.

We take pride in the well-built and robust technological solutions we bring to our customers, and we excel in providing software R&D, services and support beyond our competitors.

MAJIQ provides support for our customers on a 24 hours a day, 7 days week basis. We have become trusted enterprise partners with our customers by delivering quality products and services that help their business become more profitable.

We hire and retain great employees.

MAJIQ is part of over 100 companies within the Constellation Software Inc. family (csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a 2000 employee organization.

Constellation Software is an international provider of market leading software and services to a number of industries across both the public and private sectors.

Constellation acquires, manages and builds vertical market software businesses that provide mission-critical software solutions to address the specific needs of its customers in those industries.

Position

As an Application Support Developer, you will be a crucial problem solver, investigating customer issues and determining the root cause whether it be code, data, or configuration.

You are a motivated self- starter, taking ownership of each new issue and driving it to a resolution. Each day brings new challenges.

You will work with Customer Support Specialists, Quality Assurance, the Development Team, and Management to solve time sensitive issues.

Our customers operate 24 / 7 production environments, and our enterprise software is mission critical. Your tasks will include maintaining and supporting our applications in this demanding environment, assuring that the software is up to date and working flawlessly.

The work will require strong technical ability, determination, and good communication skills.

Responsibilities

  • Identify and document product bugs and feature requests and work with internal support teams customers to identify root cause and propose effective solutions
  • Work closely and communicate effectively with Customer Support, QA, Dev team, and management
  • Provide effective functional and technical support for software application - ensure issues are appropriately documented, tracked, addressed, and resolved in a timely manner
  • Investigate, propose, and create DevOps tools to deploy, monitor, and maintain software applications
  • Investigate system performance issues, troubleshoot complex problems with the platforms and ensure applications are fault tolerant
  • Support production migration of application enhancements and successful deployment and delivery of all application functionality to production platforms
  • Assisting in troubleshooting issues related to application performance, issues with connectivity / latency of interfaces to internal and external IT systems and functional issues by performing investigative root cause analyses, and provide recommendations for resolving the issues
  • Document maintenance and support activities to ensure quality control
  • Provide input for process efficiencies within the overall design
  • Document FAQs and maintain a knowledge base for customers, customer service, and developers
  • Assist support teams duplicating scenarios from production in sandbox / development
  • Required Skills

  • Good programming skills in C#, .Net, SQL, JavaScript, and demonstrated ability to grasp new programming languages quickly
  • Understanding of software architecture, design principles & software lifecycle management
  • Demonstrates proficiency with technology environments, with the ability to learn and apply new and emerging concepts very quickly
  • Experience with relational databases, SQL, PLSQL
  • Basic IT Infrastructure knowledge including hardware, OS and basic network topologies
  • Shift Timings

  • 03 : 00 PM - 12 : 00 AM (Pakistan Standard Time)
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
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