Associate - Live Ops
Karachi, Pakistan
2d ago

Department : Commercials

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a startup culture.

We’re looking for a highly-driven and motivated Associate - Live Ops for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

Job Responsibilities :

Responsible for minimizing day to day tech cancellations

Coordination with commercial coordinators and ACMs for cancellations and configuration issues.

Responsible in migrating integration vendors to tablets.

Minimizing the resolution TATs to less than 10hours.

Responsible for minimizing the 3 headers cancellation.

Coordination with Network Providers

Minimizing delivery TATs

Requirements :

  • Bachelor's Degree in Business Administration or relevant
  • You have at least 2+ years of work experience in a Customer Care
  • You are process-oriented
  • Experience with Microsoft Office, especially Excel, or Google, Salesforce equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are self-driven and ambitious.
  • You are very proactive and could lead independent projects.
  • You’re very detail oriented and pay attention to all the steps in the process.
  • A little About Us :

  • We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
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